Emergency Service Unit:
(869) 469-9100 or (869) 662-5811
Mon - Fri:
8.00am - 4.00pm
English 
Spanish 
Overview
Customer Service Charter
Management Team
Overview
Nevlec’s Customer Service Office is located in the heart of Charlestown thus allowing easy access to our customers for the paying of bills, the application for service or for easy bill querying. Our aim is to continuously exceed the expectations of our customers and our staff of fifteen is ready and trained to offer personalized and professional service to all of our customers.
The department is divided into two divisions. This includes the Customer Service Division where our courteous and competent staff will handle all of your application needs as well as all queries and complaints. The efficient and professional staff of the Billing and Collections Division will handle all matters pertaining to meter reading, billing and collections.
In an effort to better serve our customers, we provided additional training for our staff, renovated our office and upgraded our information system to Microsoft Great Plains. Our focus now is more laser like so that every customer from every ethnicity that comes into contact with our staff will not only be fully satisfied that their concerns have been addressed, but also fully confident in our worth as an electricity company.
Our aim is not to only work towards a brighter future in electricity supply, but to also actively work towards a brighter future with our customers in effort to make our customers feel good about doing business with NEVLEC.
Customer Service Charter
Management Team