Emergency Service Unit:
(869) 469-9100 or (869) 662-5811
Mon - Fri:
8.00am - 4.00pm
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Power outages occur for many reasons and can last from a few minutes to hours or longer. These are the most common causes of power outages on our island:
Extreme Weather
Most power outages are caused by severe weather especially during the hurricane season – high winds, heavy rains or lightning. During a storm electricity poles are vulnerable to lightning strikes while strong winds can snap off tree branches and down power lines. Heavy rains can affect equipment causing damage.
Trees
Communities with large trees are more likely to be affected by power outages. When a tree comes into contact with a power line, either due to bad weather or growth, circuit breakers or other protective equipment are designed to cut off the power until crews remove the tree and reset the equipment.
Vehicle Accidents
Vehicles that accidentally hit and damage our power equipment can disrupt the power supply.
Planned Interruptions
Occasionally, service interruptions are necessary in order to allow our crews to safely conduct maintenance or repair work. We try to schedule these repairs at the least inconvenient times for you and keep them to a minimum. Whenever possible, we provide you with prior notice before we interrupt service.
Equipment Failure
Although our equipment is regularly maintained and updated, problems can occasionally occur. Cables, connectors, transformers, switches and many other types of equipment can fail, and trigger an outage.